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DINERSFEEDBACK.COM Lets You

 

SURVEY DINERS

SEND SPECIAL OFFERS

SEND & RECEIVE FEEDBACK

GET REVIEWS from DINERS

SEND NEWSLETTERS to DINERS

... Plus more

 

 

Dinersfeedback.com is not like typical review sites because Dinersfeedback.com
lets you send and receive direct feedback from diners with no middle man involved.
 
Here is how it works .
 
The account will have to be approved to avoid fake restaurants
 
Put signs or stickers on your
menus, receipts, table tents, point of sale, drive through window or anywhere that is visible to diners . You want to make sure you tell diners where to go to give feedback so that they don't go all over the internet posting feedback that you wont see .
The signs can simply say -
Dinersfeedback.com or
Feed us back - Dinersfeedback.com
For Comments - Dinersfeedback.com
 
Respond to Feedback -
When a diner sends you feedback you will get an email alert and you can come to Dinersfeedback.com to respond .
 
 
 
 
Dinersfeedback.com Features :
 
My Messages - Diners can send feedback directly to you and you can respond . Our system has its own inbox so that messages don't get lost in spam folders or lost with all the other emails you receive . You can just log in to Dinersfeedback.com and respond to feedback .
 
My Employees - Unlike email where you can have only one login per account . You can add employees to help you manage your feedback . This make responding to feedback less cumbersome and more efficient .
 
My Surveys - You can create surveys with survey codes . For instance you can create a survey with a survey code to survey 100 diners that ate lunch on a Tuesday afternoon. All you have to do is give the codes to only those diners that came in to eat at that time .
 
Profile Pages - When you sign up and add your restaurant a profile page is created for the restaurant . Diners can see your hours of operation, menus, news special offers etc.
 
My Newsletters - Diners can subscribe to your newsletters by clicking a button on your profile page . You can create newsletters and send them to diners . These newsletters sit in the diners console on dinersfeedback and then sends an email alert to the diners.  The diners can now view all there newsletters in one place anytime they want .
 
My Reviews - You can get reviews from your diners . Unlike feedback these reviews are posted on your profile page for other diners to see. You have the option of turn this feature On or Off . You can have them post immediately or you can also moderate the reviews by allowing them to only post after you have seen them . This will prevent fake reviews and spam . You also have an opportunity to connect with a reviewer.
 
 
My Special Offers - You can post special offers on your profile page and when diners add you as a favorite they immediately get an alert when you post a special offer . Diners can send special offers to their phones from he site .
 
 
My News - You can post news or information about your restaurant on your profile page .
 
My Reservations - This is a basic reservation system which you have the option of turning on or off . Diners can make reservations from your profile page and you and your employees will get email alerts and text messages . You can log into the site and confirm or deny a reservation .
 
Restaurateurs that want to send feedback to other restaurants they have visited have to create a diner account . You can use the same email that you used to signup as a restaurateur . You need a separate diner account because the diner login is separate .

 

 

 

   

Are you listening and connecting with your diners? Do you know what they want to tell you? In today's competitive market restaurateurs have to build loyalty by keeping focus on diners. It is estimated that loyal customers account for about 70% of all purchases. In fact research has shown that increasing customer retention by a mere 5% can increase profits by more than 65% and growth by more than 100%. You may think you know how your diners feel and what they are experiencing at your restaurant but usually if they are not happy they just won't come back.

.................READ MORE

 

Dinersfeedback solves some problems with the existing feedback solution for restaurants .

Comment Cards - These are almost obsolete in an era where people can order food online and make restaurant reservations online .

Mystery Shoppers - Mystery Shoppers serve a purpose but they are not used frequently enough and do not give you an opportunity to connect and win back specific diners who may have issues .

Phone/800 Numbers - Too expensive and usually not 24 hours . Smaller restaurants can not afford this option.

Review Sites - There are so many of them and restaurant operators do not have enough resources to track all the feedback . Also each review site requires a registration and may have different policies regarding how to communicate with a reviewer . The reviews are also hard to authenticate because some reviewers may post anonymously.

Survey Codes on Receipts - The main problem with this is that diners are only surveyed if they make a purchase . Restaurateurs don't have an opportunity to get feedback from someone that may have left before making a purchase. Another MAJOR PROBLEM is that if multiple diners decide to pay on one bill only the person with the bill gets the survey code . The other diners don't really have an option to participate in the feedback process .

Mobile Hand Held Survey Systems - Some restaurant use these hand held devices to get feedback from diners immediately after a meal . The main problem with this is that you cant survey every single diner after each meal and surveying some of the diners some of the times may lead you to miss  diners that may want to give you feedback.

 

Dinersfeedback.com gives every diner an opportunity to give feedback by making it obvious where to go for feedback . We know that diners like to give feedback online by the volume of reviews and feedback that are written everyday . The reason why diners go to all these websites is because you have not told them how and where to give feedback .

Dinersfeedback also has other tools to help you stay connected with diners .

Signup and start getting valuable feedback from diners

 

 

 
 
 
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